Wings Program, Inc .: Crisis Line Volunteer

About this Opportunity


Staff Partner: Safe House Advocate


Location: WINGS Domestic Violence Safe Houses, which are in an undisclosed location in the Northwest Suburban area and Midway Airport area.


Time: Most volunteers come once a week for a 3- 4 hour shift between 8am and 7pm weekly.  Occasionally, some other timeslots may be available.  Additional time is required in the beginning for training.


Commitment: Requires willingness to commit to volunteer for at least three (3) hours a week for at least one (1) year.


Additional Requirements:

– Completion of the 40 Hour Domestic Violence Training (WINGS will provide this training and the certificate will be provided after completion of 75 hours of volunteering.   The class is usually offered three (3) times a year.)

– Any personal experience with domestic violence should be more than two (2) years prior to applying for this volunteer opportunity.

– A willingness to keep the location confidential.



– Crisis Line Volunteers are responsible for answering the crisis line, completing clear intakes for callers who are eligible for WINGS services and providing referrals to callers who would be more appropriate for another program.

– Volunteers also greet staff, other volunteers, and service providers who come to the door and maintain overall operation of the Safe House.

– Volunteers also interact with clients as they come in and out and by providing basic services during their stay.


This may be a good fit for you if:

– You enjoy helping people find a way out of difficult situations.

– You are looking for a volunteer opportunity that provides direct service to our clients.

– You are a good listener and able to give empathy and options without giving advice.

– You are able to stay calm, even when others become upset or emotional.

– You are able to listen to a caller’s story and from it, accurately determine whether a person is appropriate for our services or would be better helped by a referral.

– You are committed to providing a safe, non-judging environment where you are willing to support people in their choices, even choices you may not agree with (example: a woman choosing to return to her abuser.)

– You feel comfortable working with people in a diverse environment in regards to social-economic status, race, ethnicity, sexual orientation, and religion.

Type: Ongoing Opportunity
Good For: People Over 16
Days: Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday
Times: Afternoons, Evenings, Mornings

About WINGS Program Inc

The mission of WINGS Program, Inc. is to provide housing, integrated services, education and advocacy to end domestic violence. Our programs include an emergency domestic violence shelter, a two year transitional housing program, and other outreach services in the area for victims and their children.

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